Guidelines

Customer orientation

• Optimal realization and fulfillment of our customers’ requirements and expectations
• Service quality which focuses on the customers’ requirements
• Preventive measures to avoid the customer’s disaffection
• Ideal focus of the needed means as well as the employee’s qualifications and competences on the supplied service

Employee-orientation

• Harmony within the organization
• Transparent operational and organizational structure
• Continuing optimization of the QM-System
• Constant information flow of the quality policy and its aims for every employee, no matter of which hierarchy level
• Enhancement of the employee’s awareness for the quality of all services and products as well as functions and processes
• Work-satisfaction, social security, social integration and personal development of staff
• Expansion of technical know-how and fostering of each employees’ further development

Focus on the future

• Realization of economically adequate profits
• Quick reaction to market changes
• Development of long-term market strategies
• Constant growth and efficiency as a base for entrepreneurial acting
• Implementation of an efficient quality-management-system
• Supervision of each division through the revenue and expense accounting

Environmental orientation

• Ideal consideration of safety aspects
• Maximum service quality by using modern techniques