| Guidelines |
 |
| |
| Customer Focus |
- An optimum in the implementation and performance of our customers’ requirements and expectations
- Service quality which focuses on the customers’ necessity
- Preventive measures to avoid the customer’s disaffection
- An optimum in the direction of both, the needed means as well as the associates and their qualifications and competences towards the supplied service
|
|
|
|
| |
| Employee-Orientation |
- Harmony within the organization
- Transparent operational and organizational structure
- Steady optimization of the QM-System
- Constant information flow of the quality-politics and their aims for every employee, no matter of which hierarchy level
- Raise in all associates s’ awareness of the quality of all services/products (functions and processes)
- Work-satisfaction, social security, social integration and personal development of every employee
- Expansion of technical know-how and advancement in each employees’ further development
|
|
 |
|
|
| |
| Focus on the future |
- Realization of economically adequate profits
- Realize and react quickly on market changes
- Development of long-term market strategies
- Constant growth and efficiency as a bases for entrepreneurial acting
- Implementation of an efficient quality-management-system
- Supervision of each division through the cost and activity accounting
|
|
|
|
| |
| Environmental Orientation |
- Ideal consideration of safety aspects
- Maximum service quality through the use of modern techniques
|
|
|
| |
